Last updated: 2 October 2026

1. Changed your mind? 7-day cooling-off (online orders)

For supplies bought on this website you may cancel within 7 days of receiving the goods, without giving a reason (ECTA section 44). This applies to special-priced items too.

Items must be unused, unopened and in their original packaging.
Let us know by WhatsApp (071 473 4469) or email (ajay@ajaysart.co.za) with your order reference.
Bring the items to class or a studio, or courier them back. The direct cost of returning the goods is for your account.
We refund you within 30 days of receiving your cancellation, to the original payment method.

2. After 7 days

Regular-priced items: unused items in original packaging may be exchanged or credited within 14 days of receipt, at our discretion.

Special-priced items (for example the Back to School Special): after the 7-day cooling-off period, specials are not returnable for change of mind. Faulty items are always covered (see below).

For hygiene and safety reasons, opened paints, mediums, solvents, adhesives and cut-to-size paper or canvas can’t be returned for change of mind once opened or cut, unless faulty.

3. Faulty or incorrect goods

If an item is defective, not what you ordered, or not fit for its normal purpose, you may return it within 6 months (CPA section 56) for a repair, replacement or refund ~ your choice. This applies to all items, including specials. Please tell us as soon as you notice the problem and keep the packaging if possible. We cover the return cost for faulty or incorrect items.

Normal wear, misuse, or damage after delivery is not a defect.

4. Classes, workshops and retreats

Cancel 7 or more days before the start date: full refund, or move your booking to another date.
Cancel less than 7 days before: a credit note for a future class, workshop or retreat (valid 6 months). Retreat deposits that we have already paid to venues may be deducted, as allowed by CPA section 17.
No-shows and missed sessions on multi-week courses are not refundable.
You may send someone in your place at no charge ~ just let us know.
If we cancel or reschedule, you may choose a new date, a credit, or a full refund.

The 7-day ECTA cooling-off does not apply to leisure services booked for a specific date (ECTA section 42(2)), so the rules above apply instead.

5. How refunds are paid

Card refunds go back to the card used, via iKhokha. Depending on your bank, refunds can take 5 to 10 working days to show. Delivery fees are refunded only if the whole order is returned within the cooling-off period, or the goods were faulty or incorrect.

6. Contact

WhatsApp 071 473 4469 or email ajay@ajaysart.co.za with your order reference.